Customer Challenges

Our highly experienced team are able to support you and help overcome any business challenges that your customers may face.

Helping customers fulfil their business IT strategy

Although your customer’s challenges will vary depending on industry and technology, these are a few common scenarios we can assist with:

My customer doesn't understand the need for Backup

Although awareness of the need to Backup business data is widespread, for some organisations, unless they have had first-hand experience with data loss, they may not feel they need to have a data protection strategy in place.

We have a variety of resources available to help your customer understand the true value of their data and the costs associated with data loss. You can access these through our partner portal.

Access the Partner Portal

The partner portal has a lot of information, including whitepapers that we can easily send to our customers. The white labelled content and introductory guides are a helpful in driving sales.

My customer wants to reduce their cost through the Cloud

Utilising Cloud-based services within an organisation brings an array of benefits to the business.

If your customer is moving from a physical to a Cloud-based solution, there are often distinct cost benefits as opposed to managing and maintaining their own on-premises Infrastructure.

We’re more than happy to speak to you about your customer’s requirements in more detail to provide an accurate cost-benefit analysis.

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We really appreciated the quality of service, openness and advice from virtualDCS throughout the planning and application process.

My customer doesn't have a Ransomware strategy

Organisations can’t prevent a Cyber-attack from happening, but they can take the necessary steps and be prepared to effectively protect their data when an attack occurs.

Our data protection experts are happy to speak to you or your customers and advise on the best method to effectively protect and quickly retrieve their data should a Ransomware attack occur.

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We have confidence in the services and solutions we provide through virtualDCS.

Their support and collaboration with our company can’t be faulted.

My customer is too busy to manage their IT effectively

IT teams are feeling the pinch of budget and staffing resources, especially given the rapidly expanding expectations from organisations.

“as a Service” solutions are helping organisations to move away from in-house data protection management, while enabling them to shift to a consumption-based data protection scenario.

We’re more than happy to speak to you directly about your customer’s requirements and how we can help.

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Both the sales and support departments are excellent to work with, so I would happily recommend the company to any other business.

I have full confidence in presenting a CloudCover solution to our customers.

My customer cannot predict Egress and Ingress charges

Many providers including AWS, Azure and Google charge customers for every data operation performed. Every read, every write, every delete. Even the simple generation of a list is charged for.

These costs are unpredictable, and in many instances, form a larger part of the bill than the at-rest storage does itself.

virtualDCS believes that your data is yours to access and manage, no matter where it is stored, which is why we don’t charge for outbound data transactions.

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virtualDCS solutions give our company and our customers peace of mind through monthly recurring revenue and predictable monthly billing.

There are no unexpected surprises.

My customer needs faster data recovery after an incident

Achieving true Business Continuity for many organisations is an ongoing battle, simply because of the speed of their data transaction rate and the criticality of their data.

Sometimes a Backup strategy isn’t enough, and they should consider a complete Disaster Recovery solution to ensure data is quickly available after an incident, and that the organisation can quickly return to a productive state.

Customers should consider Veeam Cloud Connect Replication or CloudCover CDP to meet their requirements.

Our team is available to help you and your customers work out the most appropriate requirements for their workloads.

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Through the partnership we can a range of Business Continuity solutions.

Our Account Manager is always on hand to offer advice and guidance on the most appropriate service for our customer’s needs.

Contact us

To speak to the team complete the form below, call +44 (0) 3453 888 327 or email enquiries@virtualDCS.co.uk

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