Supporting global growth for SaaS

With an expanding customer base in Europe, North America and Asia, Terrington Data Management needed a partner to deliver the cloud infrastructure to underpin their SaaS application.  

It’s the people who made the difference. The team were embedded in the business, technically sound, and we knew exactly who to call if we needed help.

Mark Williams
Director
Introducing Terrington Data Management

Scenario: Terrington Data Management (Terrington) is a long-established software house based in York. It specialises in software applications for the collection, management, and analysis of data with specific focus on the security and integrity of data within regulated environments.

Industry: Independent Software Vendor

Solution: Software Hosting

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The situation

Terrington Data Management (Terrington) is a long-established software house based in York. It specialises in software applications for the collection, management, and analysis of data with specific focus on the security and integrity of data within regulated environments.

Their flagship application, Transform, is used in industries where security, integrity, and compliance are critical – such as pharmaceutical, oil and gas, distilleries, engineering services, and water.

With a growing customer base across North America, Europe, and the Far East, Terrington wanted a partner that could help it launch and support a global Software as a Service (SaaS) solution, without the operational challenges of managing complex infrastructure in-house.

Mark Williams, Director of Terrington, commented, “We were transitioning to SaaS and needed a way to bring it to market without taking on the full financial and technical risk ourselves.”

The response

Terrington’s introduction to DCS came over 10 years ago through a mutual contact while it was exploring cloud-based delivery models. The business was drawn to DCS’s strong and demonstrable SaaS expertise, as well as knowledge and commitment of its leadership team and employees.

Mark continued, “It’s the people who made the difference. The team were embedded in the business, technically sound, and we knew exactly who to call if we needed help.”

DCS worked with Terrington to host and support Transform, providing a flexible, secure platform that could be scaled globally. 

The relationship quickly proved successful, with dcs not only delivering the infrastructure but also in some circumstances, acting as an extended technical team, helping with responses to client questions, the resolution of queries, and the adaptation to emerging challenges.

Terrington Logo

The result

The DCS and Terrington relationship has evolved into a true strategic partnership. The platform has scaled alongside Terrington’s growing customer base, while maintaining the performance and data protection standards their sectors’ demand.

“As our client base has grown, DCS has allowed Terrington to ensure full access to  Transform within a secure environment. Their responsiveness and technical input have been outstanding.” The solution proved particularly valuable during the COVID-19 pandemic, allowing Terrington’s clients to continue operating remotely without service disruption.

“Timing was key – our hosted solution allowed clients to continue their operations throughout lockdowns, which was invaluable. It also enabled some to expand globally during that time.”

The DCS infrastructure has also allowed Terrington to avoid the traditional “cost bow wave” that often comes with SaaS migration. It has offered flexibility to scale only when needed, without unnecessary upfront spend. 

John Murray, Solutions Director at DCS, commented, “Working with Terrington over the last decade has been a great example of how a scalable and secure hosting environment can help ISVs succeed with SaaS. 

Our focus was always on creating a solution that didn’t just work at launch but could evolve and support their growth across global markets. What makes this relationship strong is the level of collaboration. Over time, DCS has become more than just a provider; we’re an extension of the Terrington team. 

Whether it’s offering technical guidance, supporting their end users, or responding to evolving requirements, we team up to make sure they can deliver the best possible experience and solutions to their clients. It’s a relationship built on innovation and trust, which has always been core to our DCS spirit.”

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