Domain name services

Fast, efficient domain name services and management

Fast, effcient domain name registration and on-going management so you never forget a renwal. We can register your DNS names directly with Nominet for .uk domains.

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Protecting your brand

Domain names are a critical part of a business's brand identity and a vital gateway to your website and applications. If a domain renewal lapses or there is an issue with DNS management, it can have serious repercussions, placing operational stress on your team and negatively impacting your reputation with customers.

DCS domain name management can form part of our comprehensive customer service wrap, relieving internal teams of the burden, protecting your brand, and providing technical support for DNS updates. 

DNS information supplied via Virtual Data Centre Services Ltd (DCS)

Postal address: DCS Ltd, 3rd Floor, 6 Wellington Place, Leeds, LS1 4AP.

Telephone number: +44 3453 888327

Contact email address: support@virtualdcs.co.uk

Service Desk Portal: http://servicedesk.virtualdcs.co.uk

Please speak to your DCS account manager for new domain names or for a quotation to transfer existing ones.


Auto-renewals

All domains are auto-renewed on an annual basis. All domains will auto-renew 14 days before expiration and will be billed 30 days in advance.

If you decide not to renew your domain before its expiry date, all services we provide will be suspended, and you will have up to 30 days (protected period) to renew the domain name at the original renewal fee.

After 30 days, your domain will be suspended and enter a 60-day grace period, during which you can still renew it. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and may be made available for resale through a third party registrar.

DCS cannot guarantee the renewal of a domain name in these circumstances.

How to raise a domain issue

Please contact the DCS Service Desk team using one of the contact methods below.

Outside of office hours, please email us at support@virtualdcs.co.uk. We will respond to all requests within two business days and aim to resolve any issues you have within five business days.

If you wish to report an issue (phishing scams, spam emails, etc.), please contact us at abuse@virtualdcs.co.uk with as much detail as possible. We will investigate your issue immediately.

If you wish to make a complaint about a service you have received, please email us at support@virtualdcs.co.uk and include as much detail as possible. We will acknowledge your complaint within two business days and aim to resolve any issues within five business days.

If you’re not satisfied with our response, please email escalation@virtualdcs.co.uk. If you’re still not happy with the outcome of your complaint, then please feel free to escalate your issue to Nominet here: www.nominet.uk/complaints.

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Let's discuss your requirements

Speak directly with our team about your domain name requirements or your wider cloud hosting and cyber resilience requirements.

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